‘I’m now delivering 320 parcels a day’: The pressure of Amazon delivery targets - BBC Newsnight
Amazon’s UK sales increased by 51% in 2020 — a revenue of £20bn — as the the pandemic accelerated consumers’ move to the online economy. But how much pressure has the increased demand put on its drivers? Please subscribe HERE http://bit.ly/1rbfUog
Amazon is one of the most valuable public companies in the world, and the pandemic has boosted its profits even further.
But what about the people who deliver your Amazon parcel?
Delivery drivers have told Newsnight demand during the pandemic has meant they are delivering up to 75% more parcels a day with no extra pay.
They reported no bathroom breaks, being on shift for over 10 hours a day and feeling pressure to drive unsafely in order to keep up with targets monitored by an app.
Is our convenience worth the price?
Newsnight’s Policy Editor Lewis Goodall reports.
A spokesperson from Amazon told BBC Newsnight: “At Amazon, we’re proud to go further than most to ensure drivers are supported in their role. Our sophisticated guidance technology plans delivery routes, advises when to take a break, and ensures that drivers aren’t receiving and driving with too many packages.”
Newsnight is the BBC's flagship news and current affairs TV programme - with analysis, debate, exclusives, and robust interviews.